We stand behind our products
We suggest you contact our customer support team first by emailing firstname.lastname@example.org to determine whether the item is indeed defective. If the item is defective customer service will create a return merchandise authorization (RMA).
All manufacturers require a proper shop diagnosis and/or paperwork with a description of the problem or defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing within Spulen. All products must be installed by a certified dealership or licensed repair facility in order for the product warranty to be valid. Spulen recommends you retain any receipts/invoices in the event that you need to request a warranty. In some cases the manufacturer may require the item be sent to them for inspection and testing. Spulen does not guarantee that any products will be warrantied until this the inspection and testing is completed. In some cases warranties will be denied and Spulen must return the product(s) to the customer. The return shipping will be at the customer’s expense. Spulen is not responsible for any damages that may have occurred by using the products that we sell. Spulen does not provide any compensation for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Spulen including labor or product coverage.
Customer assumes all costs in shipping to Spulen, and Spulen assumes the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Spulen does not cover shipping for items outside the United States In the event an item is returned for warranty and is found to be in proper working condition, the customer will be responsible for shipping fees to return the item.
Most parts offered by Spulen come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days of purchase with the same product or like product when direct replacement is unavailable. Repair is always used for items purchased more than 30 days prior. If a product is used or installed outside of its intended purpose or the product has been modified in any way the warranty will be voided. Please contact our customer service team to initiate any warranty claim.
Lifetime warranty is given to select products by Spulen. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if spulen.com no longer stocks them. This warranty is valid only for the original buyer and not transferable. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.) Spulen will not under any circumstances issue a return or store credit for any product which had failed during the product’s warranty. Either a replacement or repair will be completed as outline above.
Clearance and On Sale Items
Items ordered with clearance pricing do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.
Some items which are termed “wear items” or commonly involved in misdiagnosis are excluded from Spulen’s Warranty Policy these items include but are not limited to:
Brake components (Brake pads, rotors, shoes)
Clutch Components (Flywheels, clutch disk, clutch pressure plate)
Electrical Components (Sensors, switches, solenoids)